Order Processing and Terms of Sale

• All purchase orders must be initiated in writing. Please fax or email your order to: (203) 621-3349 or info@eastendbrass.com.
• All products ordered require a 50% deposit.  Orders will not be processed without deposit.
• All deposits and invoice payments must be paid individually and not combined with other deposits or invoice payments.
• Visa, MasterCard, American Express & checks accepted.
• East End Brass & Co will fax or email back an Order Acknowledgement as proof of order receipt. Please check carefully for any discrepancies, as whatever is on the Order Acknowledgement is what has been processed.
• Most orders that are not in stock take 5 – 8 weeks for delivery. 
• Monetary refunds are only granted for product defect. 
• East End Brass credit will be issued for any product returned for any reason other than product defect within the first 15 days from delivery minus a restocking fee of $50.00 per item. All returned items must be in original condition.
• Returns on custom orders will be reviewed on an individual basis.
• Orders cancelled on or before 5 business days from date of order will receive full credit on deposit. Orders cancelled after 5 business days from date of order will forfeit deposit and be issued East End Brass credit.
• East End Brass reserves the right to charge 5% interest on all outstanding invoices not paid within 30 days from original invoice date.
• East End Brass assumes that products associated with invoices that are not paid within 90 days of original invoice date to be considered abandoned and can be realized or resold at our discretion.  Any deposits paid will be held and East End Brass credit will be issued.

Please check this page regularly for updates and changes. This page was last updated on September 11, 2007.